In an ideal world you don’t need terms, booking- or cancellation conditions. However you are booking a very special holiday with us and neither you, nor we, want any problems to occur. We will do our utmost to ensure your holiday will be carefree. But if there happens to be a problem it is best to know where you and we stand. So always read any booking- and cancellation conditions carefully to avoid running into nasty surprises!
These terms and conditions are applicable on all modules, tours and other services (from here on jointly referred to as ‘tours’) offered by, or booked with, Live2Roam-Africa, a branch of Live2Roam, Amsterdam, Netherlands, from here on named ‘Live2Roam-Africa’, ‘us’ or ‘we’. Booking your tour means accepting these conditions. Since you book your tour with Live2Roam-Africa in the Netherlands, everything concerning your tour, including these booking conditions, shall be interpreted according to the laws of the Netherlands.
Laws and jurisdiction
Booking your tour also means you also unconditionally agree that any legal disputes will only, explicitly and exclusively fall under the jurisdiction of a Dutch court of law. During the tour you must at all times comply with the laws, customs, foreign exchange and other regulations of the country you visit at that moment.
Age and driving license
There are no age limits on joining a tour when accompanied by an adult who is the main booker of your party. If all members of your party are you are under the age of 21 you need to provide a written letter of consent of your parents or legal caretakers that you can book a tour with us. For self-drive you must be at least 21 years old and have a valid driving license and a credit card with sufficient funds in your own name. There are supplementary costs for drivers under 23 years of age. If your driving license is not in English you also need to bring an international driving license. If there are additional conditions or limitations on your driving license you need to inform us when booking your tour. Due to legal reasons and our indemnity we can not make any exceptions to this paragraph!
Booking your tour
In the chapter ‘How it works’ on the Live2Roam-africa.com website you can read how the process from selecting your first modules for your ‘Wish list’ to confirming your actual booking works. Once you have agreed to your tour, you have to fill out an online booking form we provide to you, check the box that you agree to our terms and conditions and click on the send-button – by clicking on the send-button your booking is officially made. From that moment onwards these terms and conditions fully apply to your booking. Within a couple of days we will send you an e-mail with the official confirmation of your booking and a list of the additional details we need to run your holiday to perfection. These details concern travel insurances, meal preferences etcetera.
Changing your booking
After you received our official confirmation of your booking you can still change or add something to your booking. We will be happy to accommodate you, but have to charge an administration fee of US$ 35,- for the extra work. If you decide to change your booking to another tour and/or date, we have to consider that as making a new booking – so this constitutes a cancellation of your original tour. We will have to charge you the applicable cancellation fees. So make sure your have a cancellation insurance that covers forced cancellations!
The agreed upon price at the moment of your booking is normally a fixed price. We won’t charge you any increases in prices, unless these are a result of changes in government taxes, entrance fees or any other fee which is determined by an official institution. These are changes and increases beyond our control.
Immediately after you receive our mail with the official confirmation of your booking, you need to pay a deposit of 20% of the tour price, as well as costs for domestic flights if any, into the bank account of Live2Roam-Africa in the Netherlands. Make sure the remainder is in our bank account no later than 8 weeks before the departure date of your tour (= day 1 of the day to day description). So if you book within 8 weeks before departure you need to transfer the whole amount when you book.
Note: unless otherwise agreed in writing, if your payment is not in our bank account in time and in full, this constitutes a cancellation of your tour and the applicable cancellation fees will be applied.
Bank transfer fees
All bank transfer fees are for your account, so when you transfer the money you have to indicate to your bank this is the case (most banks use the term ‘OUR’ for this). If you happen to forget this you need to refund us these fees in cash upon arrival in South Africa. We will provide all banking details in our confirmation mail.
Vouchers, route description etc.
Once we have received your payment in our bank account we will send you the vouchers, route descriptions and all other information by e-mail. You will receive these no later than two weeks before your arrival date in South Africa. Upon request we will also supply you with a printed copy of the above on the day or arrival – there are no extra costs for this service, but due to our goal of avoiding unnecessary use of printing paper we supply this only on request.
If you cancel
If you cancel the tour the following costs and fees apply:
- Up to 30 days before departure: your 20% down-payment
- Between 29 and 15 days before departure: 50% of the tour costs
- Between 14 and 8 days before departure: 75% of the tour costs
- 7 days or less before departure: the total tour costs
For the full duration of the tour, including extensions, a travel insurance policy is mandatory. This policy needs to include full coverage your tour, any activities you plan to do and a Flying Doctor service. A good cancellation insurance is also mandatory to avoid problems in case of a cancellation. You will need to inform us about your insurance details before the tour departs.
Passport, visa and other travel documents
It is your own and sole responsibility to ensure that your driving licenses, passport, visas, health certificates, proof of vaccinations and any other required documentation are all in order for all countries visited during the tour. Live2Roam-Africa shall not be held accountable nor responsible for any consequences, damages or claims which result from not complying with this.
Live2Roam-Africa shall not be held accountable nor responsible for any accidents, illnesses, deaths, thefts or any other damage to your person or your personal effects which occur during the tour, even if this leads to shortening your tour and/or extra costs for you. For this you have your travel- and cancellation insurance. By booking your tour you waive all rights to persecute us for this, either under Dutch, South African or any other international law.
Act of God
Force Majeure (‘Act of God’), so unforeseen circumstances including but not limited to war, illnesses, quarantine, weather, riots and other unforeseen reasons beyond the control of Live2Roam-Africa, may cause delays, alterations of even complete cancelation of your tour, either before or during your tour.
If this happens before your departure, we will fully refund all payments made to us. However the bank transfer fees and domestic flight costs as well as any other costs made by you will not be refunded (including costs made for vaccinations, travel documents, flight tickets etc.). So once again: take out travel insurance with a good cancellation policy!
If this happens on the day of arrival or during your tour, all consequences are for you own account. Live2Roam-Africa shall not be held liable in any way for any of these possible occurrences or any consequences, which may arise as a result of these. For this too by booking you waive all rights to persecute us under Dutch, South African or any other international law.
You are not allowed to carry any product or produce which is illegal in the countries you visit. Also you must at all times comply with all directives from, and agreements with, the employees and representatives of Live2Roam-Africa. If you do not comply with these booking conditions you can at all times be excluded from the tour. Live2Roam-Africa shall not be liable for any costs and/or expenses for you resulting from exclusion as aforesaid, and you shall not be entitled to a refund or rebate of the tour price or any additional compensation in such instances. In addition to this, Live2Roam-Africa will charge you for all extra costs which we need to make as a direct result from this occurrence. All additional costs you need to make from this moment onwards to arrive at the destination and/or return back home will be for you own account as well.
It is possible you encounter a problem during your tour or that something works out different from your expectations. Notify us or one of our representatives as soon as possible! He/she will do the utmost to solve your problem so it won’t bother you for the rest of the tour. If after this you still are not happy with this solution, contact us as soon as possible, preferably by e-mail. If your complaint is valid we will provide a solution to the best of our capabilities.
Download the terms of condition (PDF)