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Frequently Asked Questions

PAYMENTS

What are the Payment Terms & Conditions?

Once you have confirmed in writing that you would like us to proceed with making the necessary booking arrangements, we will send you the invoice.  A deposit of 30% is due immediately in order to secure the booking. Once the deposit is in our account, you will receive your final confirmation. The balance amount is due 4 weeks prior to arrival.

What is your Refund and Cancellation Policy?

If, for whatever reason you need to cancel your booking, please note cancellation conditions below.  Please make sure you have relevant travel insurance to cover unforeseen circumstances causing cancellation.

Cancellation fees

Days before arrival       % of the total of the booking

  • Up to 45 days before departure: your 30% down-payment
  • Between 45 and 15 days before departure: 60% of the tour costs
  • Between 14 and 8 days before departure: 75% of the tour costs
  • 7 days or less before departure: the total tour costs

Please Click here to view our booking conditions.

PREPARATION

What is the best time to visit Southern Africa?

Southern Africa is an all-year-round destination due to its varying regional climates. Between November and February, The Cape has beautifully hot and dry summers, while the best time for whale watching is between July and November. The northern regions can be rainy from November to February, but on the other hand, it can be marvellous for birding. The cooler winter months (May to September) are best for spotting amazing wildlife. So, it really depends on what you want!

If you decide to visit Southern Africa between December and February, keep in mind that it’s also school holidays here, so it can be very busy.

Do I require vaccinations for my tour?

Vaccination against yellow fever is only required if you stayed in a yellow fever country in the 7 days before you visit Southern Africa. No other vaccinations are obligatory. In summer, Malaria prophylaxis is advised for certain areas around Kruger Park.  

Since we’re not medically certified, these are just guidelines, so please contact your doctor for medical advice.

How safe is it to travel in Southern Africa?

You’ve undoubtedly read about safety in Southern Africa. Yes, there is crime, however, if you take normal sensible precautions, the risk is not substantially higher than in other parts of the world.

When you are travelling in an unknown country, you always watch your steps a little bit more than you do at home. If you don’t do things that you shouldn’t do back home, you will have an amazing time. There are a few things that you have to keep in mind;

  • Don’t walk alone at night, always take a taxi (that’s what the locals do)
  • Never take too much cash with you
  • Don’t wear jewellery that is too obvious
  • Keep your valuables in the in-room safe
  • And listen to local advice
Do I need travel insurance?

Yes, a travel insurance is obligatory. We strongly advise that you also take out a cancellation policy. Ask your insurance agent about the terms and conditions.

When and how will I receive my travel documents?

We will send you the travel documents after full payment 1 month prior to your travel departure via email.

What do I do when I need Tales from Africa Travel whilst travelling?

Please contact us immediately if there is something you require assistance with or if you want us to know about what’s going on.

WhatsApp is the best, otherwise phone or email us:

E-mail: info@tfatravel.com
WhatsApp:      + 27 (0) 76 404 8864
Cell:  
    +27 (0) 76 404 8864 (24 hrs emergency phone)

RESPONSIBILITY

What is responsible/sustainable tourism?

When you travel responsibly/sustainably you make sure that your holiday doesn’t harm the country you visit nor its people and their cultures, but benefit or even create opportunities. Nature and cultural heritage is too precious to not be safeguarded. Our future generations should also be able to enjoy it.

What is a carbon footprint?

A carbon footprint describes the sum of all carbon dioxide emissions that are produced as a result of an activity by a person, company or product. Our everyday actions at home or at the office consume energy, which produces carbon emissions.

What is CO2 compensation?

The greenhouse gases we emit on a daily basis are causing global warming. Therefore it’s our responsibility to understand our personal impact and off-set our carbon footprint by funding an equivalent carbon dioxide saving somewhere else. This can be done by planting trees, sourcing food locally, using public transportation, using renewable energies …

Why should I travel responsibly?

We believe that travellers care about having a positive impact on their destination and that their visits benefit the local communities and nature. With a responsible holiday you are also able to support local income generation by visiting locally owned shops and restaurants. Travelling responsibly empowers fair share, democracy, respect, reliability, transparency and sustainability which we adhere to.

What should I do if I can’t find my answer in the FAQs?

Not to worry! Please contact us and we’ll get back to you soon.